Browse Help Topics
Form Filling Help
Guides on how to accurately fill out various government forms.
Document Uploads
Solve size, format (PDF/JPG), and compression issues.
Payment Issues
What to do if your challan or application fee gets stuck.
Report a Bug
Report broken links or technical glitches on Form Sahara.
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Technical Troubleshooting FAQ
1. "The official government website is not loading."
Government servers (like SSC, UP Police, or UIDAI) often face heavy traffic during form submission deadlines. If a link provided by Form Sahara is not opening, please try accessing the site late at night or early morning when server loads are lower. If it's broken permanently, raise a ticket above.
2. "My photo/signature size is too large to upload."
Most government forms require photos under 50KB and signatures under 20KB. You can use free online image resizers or MS Paint on your computer to reduce the dimensions and file size before uploading.
3. "Payment deducted but application status shows 'Pending'."
This is a common bank gateway sync issue. Do not make the payment again immediately. Wait for 24-48 hours for the banking gateway to update the merchant (the government site). Keep your transaction ID/reference number safe.